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On April 7, 2011 I paid Arcane Services a total of $xxx for lawn cutting and snow removal, [invoice details].

They provided the lawn cutting (although the service was infrequent) but have not provided the snow removal included in the agreement ($yyy of the $xxx).

I have made repeated calls to their office and actually spoke to someone on three occasions. Although I was told that action would be taken, Arcane has not provided any snow clearing.

On January 3 I sent a letter to their address on the web site (2807 St Joseph Blvd), asking for the refund of $yyy. It was returned as undeliverable.

I would be grateful for your assistance in obtaining a refund.
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There are as of today 54 complaints filed with the BBB about Arcane. judging from the data on the BBB site, most of them are unresolved. So there are lots of people out there like us.

I contacted the Better Business Bureau of Ottawa. Wow! They have dozens of complaints against them. I believe Arcane to be dishonest and I am boycotting them. My complaint to the BBB follows:

Filed against :
Arcane Asphalt
1010 Polytek Street, Suite 20
Gloucester ON K1J 9J1

Complaint Description:
Arcane Lawn Care Invoice dated 22 July 201l in the amount of $400.00; paid in full by cheque that has “cleared” the account. Service was performed on the date of the invoice. Contracted services were: (1) laying an asphalt three-foot ramp; (2) crack sealing; and (3) driveway sealing. The main issues are: (1) the ramp asphalt has not hardened, therefore I am unable to use my garage; (2) not all the cracks are repaired as identified in the estimate; and (3) driveway needs to be resealed to cover all minor cracks. The Arcane personnel who performed the work noted that they might have to return to reseal. Drying instructions were strictly followed in attempt to maximize the product performance. Informal attempts to resolve this issue with Arcane have not been successful and Arcane personnel still have not presented themselves to repair the product, pursuant to their warranty and guarantee. A third party has assessed the driveway work done by Arcane where it is agreed that the work was not performed properly. Time lapse since Arcane attempted to repair the driveway in accordance with our agreement has been ten days as of this date (6 August 2011). As contracted with Arcane, and as posted on their website, all work is guaranteed. Unfortunately, this issue with Arcane is not an isolated incident as discovered in my investigation of Arcane. There have been complaints about Arcane in my neighbourhood and posted complaints on the Better Business Bureau of Ottawa.